Data Privacy Policy
We value your privacy at BrookStoneGallery
Information We Collect
When you reach out about corporate bouquet arrangements or gift services, we collect data you willingly share. This includes your name, company name, email, phone, delivery locations, and any specific floral requirements. Payment details are also collected when you place orders, though transactions are securely handled by our payment partners.
For corporate clients, we might gather extra business data like company registration details, desired delivery timelines, and budget parameters to tailor our services to your business.
Our site automatically gathers certain technical details when you browse. This includes IP address, browser kind, device details, and your navigation through the site. We use this to enhance site performance and to learn how customers discover our offerings.
How We Use Your Information
We primarily use your information to fulfill orders and provide excellent service. This involves handling orders, arranging deliveries, creating custom bouquets per your specifications, and communicating about your service needs.
We also use data to improve our offerings and the website experience. This helps us identify which corporate floral services are most valuable to clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
BrookStoneGallery respects your privacy and does not sell personal data to third parties. We disclose information only as needed to provide our services or when required by law.
We may share essential data with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose information as required by law, a court order, or government request. We may also share it to safeguard our rights, property, or safety, or the safety of customers and staff.
Data Security Measures
We are committed to protecting your personal data and employ appropriate technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personally identifiable information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to personnel who need it to deliver services.
Although we implement robust security measures, no method of transmission over the internet is completely secure. We continuously enhance our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be able to access, amend, delete, or limit how we use your information.
To exercise these rights, contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: just over two years for service improvement analysis
- Marketing communication preferences: until you unsubscribe or for up to two years of inactivity
Cookies and Website Tracking
This site uses cookies and similar technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only BrookStoneGallery and our own site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Changes
We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy periodically to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
BrookStoneGallery Privacy Team
Floral Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.